Board Thread:News and Announcements/@comment-24956068-20141225202054

1. How can I sending an Inquiry to Customer Support?
For mobile - inside game
 * 1) Open your Line Cookie Run app.
 * 2) Once you entered the home page, tap the Gear button at the left bottom corner of your screen.
 * 3) Scroll down until you see the Customer Support button, and tap it.
 * 4) You'll entering the Help page. Tap Inquiries.
 * 5) Use search bar for seeking if your problems has already been responded.
 * 6) Now, if you can't find what you are seeking, keep scrolling until you see Inquiries.
 * 7) Fill in the details as clear as possible.
 * 8) Tap Confirm Input when done.

For PC - outside game
 * 1) Go to https://lg-cs.line.me/fm/public/inquiry/index
 * 2) Fill in the details as clear as possible.
 * 3) Tap Confirm Input when done.

2. Why my Inquiries are not replied?

 * Inquiries may take up to 2 business days after your input. Please wait.
 * Check your spam folder or add @linegamecs.com into your list of whitelisted email address.
 * Your inquiries might have been included or posted within FAQ or in game newsletters.

3. Can I post my inquiries on this Wikia?
No, you cannot. Cookie Run Wikia has no affiliation connection with Devsisters nor Line.

4. How to make a good inquiry form?

 * Use a clear language to prevent ambiguity. Don't worry if you have a bad English, Line Game Support Team supports in English, Thai, and Mandarin.
 * Include the related details to help the team understanding your problem better. For example, for your a Crystal purchase issue, you may want to include your purchase date and amount, also your current Crystal balance.
 * Be nice and polite, and use formal language if possible. 