Cookie Run Wiki:Customer Support

For mobile - inside the game

 * 1) Open your Line Cookie Run app.
 * 2) Once you entered the leaderboard/home page, tap the Gear button at the left bottom corner of your screen.
 * 1) Scroll down until you see the Customer Support button, and tap it.
 * 2) You'll entering the Help page. Tap Inquiries.
 * 1) Search for the Inquiries option. Tap Inquiries twice, as shown in the red box in the picture below.
 * 1) Follow the instruction and fill in the required information as clear as possible.T5.jpg
 * 2) Tap Confirm Input when done.

For PC - outside of game

 * 1) Go to https://lg-cs.line.me/fm/public/inquiry/index
 * 2) Follow the instruction and fill in the required information as clear as possible. Make sure select "LINE Cookie Run" under Title name.
 * 3) Tap Confirm Input when done.

2. Why my Inquiries are not replied?

 * Inquiries may take up to 2 business days after your input. Please wait.
 * Check your spam folder or add @linegamecs.com into your list of whitelisted email address.
 * Your inquiries might have been already included or posted within FAQ or in game newsletters.

3. Can I post my inquiries on this Wikia?
No, you cannot. Cookie Run Wikia has no affiliation connection with Devsisters nor Line.

4. How to make a good inquiry form?

 * Include the related details to help the team understanding your problem better. For example, for a Crystal purchase issue, you may be required to supply the information with your purchase date, amount, and your current Crystal balance. Another example: if you want to report a bug which a background goes missing, you need to take a screenshot and include the image link within the inquiry.
 * Be nice and polite, and use a formal language.
 * Use a clear language to prevent ambiguity. Don't worry if you have a bad English, Line Game Support Team currently supports in English, Thai, Japanese, and Mandarin.