Board Thread:Questions and Answers/@comment-26782867-20150807024142/@comment-26044650-20150819190928

Kevsuc wrote: ..and for me, the most sucking thing when we report an error: no matter the message we send, all the replies are just looked like.. copy-pasting the troubleshooting tricks (even after we have explicitly telling that we have done all the tricks). I feel that somebody are putting the vacation mode, when the keyword "stuck" is on the customer's emails, the reply are "this, this, that"...

It's not a call to Cookie Run, but all Line Games...we want to talk with Customer Support Representatives not robotic reply system... People nowdays just don't really have the time to go through every report, so they automate it. The bot reads through the report to try to find certain keywords, and then automatically sends a response depending on the keywords. For example, if it finds the keywords "crash" "crashing" "shutting off" or such, it will send you a generic response on what you can do to hopefully fix the crashing issue.

Sure, it sucks when you've added in "I've tried all the tricks in the last response you sent me." but you still get the same automated response, but that's just the way how it is.